Page 59 - 2020-2022 Africa with Alexander + Roberts

FORMS OF PAYMENTS
We accept Visa, MasterCard, Discover, American Express, and check. Checks may be sent to Alexander+Roberts, 53 Summer Street, Keene, NH 03431.
RATES
Prices are land only and do not include international airfare to or from the US. We reserve the right to correct pricing errors, and prices are subject to change without notice. On-tour transportation is included as indicated on each program. Prices are guaranteed upon receipt of deposit.
Single/solo rates on private safaris are based on a minimum of 2 travelers travelling together. Single/solo travelling alone rates will be higher.
We can book international air for you at an additional cost. If you purchase international airfare, airline taxes, fuel surcharges and government-imposed fees are included; baggage check and seat assignments may cost extra. For information on baggage and seat fees please visit your airline’s website. Within Africa, lower baggage limits apply. Seat assignments are not available on all airlines and are subject to fees and change without notice. Flight schedules, aircraft and seats (even purchased seats) may change without notice. TSA PRE and Online checkin are at the discretion of the airline and cannot be guaranteed. Foreign departure taxes cannot always be prepaid
and may be charged at the airport upon departure.
GUEST INFORMATION
Names provided to secure reservations must match guests’ passport. Middle names are not required to appear on airline tickets. Date of birth and complete passport details are required. Any minor name corrections advised after airline tickets have been issued will incur fees. Not all name corrections will be permitted by airlines and may require the purchase
of a new ticket. Documents are sent 21 days prior to departure and cannot be released until full payment and the Guest Information form have been received.
CANCELLATIONS & CHANGES
Alexander+Roberts (A+R) offers a Travel Protection Plan that provides protection for your travel arrangements, your belongings and most importantly, you! We encourage all travelers to purchase a Travel Protection Plan. Please see our website for complete details.
A minimum $50 fee will be charged for any change made to your itinerary. Changes are considered canceled services and additional cancellation penalties may apply. Changes are subject to additional airline
or hotel charges based on availability and may incur airline-imposed fees. Changes from double to single occupancy incur a single supplement.
We reserve the right to cancel or reschedule any departure for any reason. If we cancel, we will offer alternate arrangements or refund the amount received. We cannot assume responsibility for any additional costs for air tickets or other travel arrangements not made by us.
A minimum of 2 passengers is needed for a guaranteed departure to travel.
VISA & PASSPORT INFORMATION
Your passport must be valid for 6 months after your return to the U.S. It is each traveler’s responsibility to obtain any required visas. We are not responsible for delayed processing of visas and passports by Consular offices and normal cancellation charges will apply.
Visas are required for U.S. citizens traveling to Tanzania and Kenya, and should be secured prior to travel.
Visas are also required for U.S. citizens traveling to Zambia, Zimbabwe, Rwanda and Namibia and may be secured upon arrival. South Africa requires 2 facing and completely blank visa pages in your passport at the time of each entry. Please consult our website for complete details.
DEPOSIT
A deposit of $600/person is due within 7 days of booking, with the exception of Botswana, Namibia, Zimbabwe, Rovos Rail, and Rwanda programs which require $1,500/person. Custom travel arrangements require a 20% deposit.
FINAL PAYMENT
Final payment is due 90 days prior to travel with exceptions; Botswana, Namibia, Zimbabwe, Rovos Rail, Rwanda and Custom programs require full payment
at 120 days prior to travel.
CHANGES TO OUR PROGRAMS
2019 hotels and itineraries may differ from the 2020- 2021 programs presented in this brochure. We will make every effort to operate tours as disclosed in this brochure, but circumstances may arise which require modification of itineraries, hotel substitution, changes in transportation, inclusions or staff accompanying the trip. We reserve the right to make modifications.
ON TOUR
There is no smoking on any transportation. Disabilities requiring special attention must be reported when making reservations. We will make reasonable attempts to accommodate special needs but cannot provide individual assistance. Tours require walking over uneven surfaces and you assume responsibility for your personal safety. Should issues become apparent on tour that impact other travelers, we may require individual assistance be obtained or require the traveler to return home early. Any expenses for assistance or early return will be the responsibility of the traveler without refund for unused services.
Activities, lodges, and camps may require a signed liability waiver. We are not responsible for any denial of services by carriers, hotels, and other independent suppliers.
RESPONSIBILITY
Alexander+Roberts tour services described in this brochure, including without limitation transportation, lodging, and sightseeing, are provided by the carrier, hoteliers, and other suppliers that are independent contractors and not our agents, employees, partners, or joint venturers. We issue tickets, vouchers, and other travel documents for such services merely as an agent for the companies that furnish such services. Such tickets, vouchers, and other travel documents are
subject to all terms and conditions of the respective suppliers (some of them may limit or exclude the supplier’s liability). We are not responsible for any
loss of or damage to property or death or injury to persons, resulting from any act or omission of any supplier providing any tour service or any other person or entity or caused by strike, war, weather, quarantine, sickness, government restriction or regulation, or any other cause beyond its reasonable control, including supplier’s decision to withdraw and/or cancel a tour
for any reason. The tour participant expressly waives all rights or claims, which he or she may have against us in connection with the foregoing. Under no circumstances are we to be construed as a carrier under contract for safe carriage of the passenger or his or her baggage and belongings. We reserve the right to remove a client from a tour at our sole discretion.
All matters concerning these tours and services shall be governed by the laws of the State of New Hampshire. Any unresolved dispute or controversy arising under
or in connection with the services we provide shall be settled exclusively by arbitration, conducted before the American Arbitration Association in a venue chosen
by Alexander+Roberts, in accordance with the rules of that body then in effect. In addition, the arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to a claim that all or any part of this contract is void or voidable. The arbitrator shall not have the authority to add to, detract from, or modify any provision hereof nor to award punitive damages.
A decision by the arbitrator shall be final and binding. Judgment may be entered on the arbitrator’s award
in any court having jurisdiction. Each party shall be responsible for the respective fees and expenses of their legal representation and the costs of arbitration shall be shared equally.
Legal proceedings against Alexander+Roberts may
be instituted only in a state or federal court within the State of New Hampshire, and any claim involved in such proceedings shall be decided in accordance with the laws of the State of New Hampshire. Any claim against Alexander+Roberts must be commenced in writing and within one year following the date of tour completion. Neither Alexander+Roberts nor any affiliate shall in any case be liable for other than compensatory damages, and your payment of a deposit on a tour means that you agree to these conditions of sale and expressly waive any right to punitive damages.
UNITED STATES TOUR OPERATORS ASSOCIATION $1 MILLION TRAVELERS ASSISTANCE PROGRAM
Alexander+Roberts, as an Active Member of USTOA, is required to post $1 Million with USTOA to be used to
reimburse, in accordance with the terms and conditions of the USTOA $1 Million Travelers Assistance Program, the advance payments of Alexander+Roberts customers in the unlikely event of Alexander+Roberts bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by Alexander+Roberts may be sufficient to provide only a partial recovery of the advance payments received by Alexander+Roberts. More details of the USTOA Travelers Assistance Program may be obtained by writing to USTOA at 345 Seventh Avenue, Suite 1801, New York, New York 10001, or by email to information@ustoa.com or by visiting their website
at www.USTOA.com.
Brochure validity: Sep 2019 through Dec 2021 CST: 2009641-20
Front cover photo: Scott Davis Images
Zachary Zahn Photography; pages 4, 10, 20 + 42
IMPORTANT THINGS YOU SHOULD KNOW
Trip Type/Destination Cancellation Period Cancellation Fee
Most trips* Up to 91 days prior to departure Up to 61 days prior to departure
Later than 60 days prior to departure
$600 per person plus any airline fees
50% of program price plus any airline fees 100% of program price plus any airline fees
For Botswana, Namibia, Zimbabwe, Rovos Rail, and Rwanda
Up to 121 days prior to departure
Up to 91 days prior to departure Later than 90 days prior to departure
$1,500 plus any airline fees
50% of program price plus any airline fees 100% of program price plus any airline fees
Custom Programs Up to 121 days prior to departure Up to 91 days prior to departure
Later than 90 days prior to departure
20% of program price plus any airline fees 50% of program price plus any airline fees 100% of program price plus any airline fees
*Except as noted
for Private or Custom Safari Arrangements CALL 800-221-2216
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